Question 1

How do I book an experience or destination?

Accepted Answer

Choose dates & a package on the listing, complete the booking enquiry or instant booking flow (if available), and follow the payment instructions we send. For booking enquiries we’ll forward your message to the host and booking team who will confirm availability and payment steps.

Question 2

What payment methods are accepted?

Accepted Answer

We accept major credit/debit cards via Stripe. In some cases hosts may accept bank transfers or in-person payments, we’ll specify that on the listing. Always follow the payment instructions provided in your confirmation email.

Question 3

When will my card be charged?

Accepted Answer

Charge timing depends on the listing. Some bookings are charged immediately, others are charged after the host confirms availability. You’ll always get a clear payment timeline during checkout and in email confirmations.

Question 4

What is your cancellation policy?

Accepted Answer

Cancellation policies vary by listing: flexible, moderate, or strict. You’ll see the exact policy on the listing page and in your booking confirmation. For partial refunds or special circumstances, contact our support team and the host, we’ll help mediate.

Question 5

How do I change my booking dates?

Accepted Answer

Contact the host via the booking details page or message our support team. We’ll check availability and either update the booking or create a new booking depending on the host's policy.

Question 6

How are hosts and experiences vetted?

Accepted Answer

Hosts are vetted through profile checks, references, and manual review where needed. Many experiences are run by community groups, we prioritise respectful cultural exchange and safety. If something doesn’t feel right, contact support immediately.

Question 7

What should I bring to an experience?

Accepted Answer

Bring comfortable clothes, closed shoes for outdoor activities, sun protection, insect repellent, and any personal medications. Listings include specific packing notes, always check them before travel.

Question 8

Do hosts provide transport?

Accepted Answer

Some listings include transfers; others require you to arrange your own transport. Check the 'Inclusions' section on the listing and contact the host if you need help arranging local pickup.

Question 9

Are meals included?

Accepted Answer

Meal inclusion depends on the listing. Many cultural experiences include shared meals; check the 'What's included' section for each listing.

Question 10

How do I edit or cancel my account?

Accepted Answer

Visit your account settings to update personal information or deactivate your account. If you’d like us to delete all personal data, contact support and we’ll process your request in line with our privacy policy.

Question 11

How is my personal data used?

Accepted Answer

We use your data to process bookings, communicate with hosts, and improve service. For full details see our Privacy Policy which explains data storage, retention, and your rights.

Question 12

I had an issue during an experience, what now?

Accepted Answer

Please contact your host immediately. If you’re not satisfied, open a support ticket with photos and details. We’ll work with you and the host to resolve the issue fairly.

Inkaulele FAQs

Frequently asked questions

Booking & Payments

Cancellations & Changes

Safety & Community

Logistics & Practical Info

Accounts & Data

Support & Complaints